When he's not helping penguins march through a TSA metal detector, chasing a man in stilettos through baggage claim or gathering Christmas presents for stranded kids, Sam Torrence is doing something just as rare: helping confused and troubled travelers at the airport.
Mr. Torrence is one of 33 full-time "red coat" customer-service specialists employed by McCarran International Airport here, which sees about 40 million passengers come through every year.
Click here to read Scott McCartney's WSJ Middle Seat column, Lost in Vegas Airport? It's Your Lucky Day.
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